Warranty

 

Elias Woodwork warrants that its wood cabinet doors and drawer fronts will be free from defect in workmanship and material for one year from the date of shipment. The beauty of natural wood does allow for limited amounts of natural characteristics of wood to show.

Elias Woodwork will not be liable for any damages caused by improper handling, storage or installation of our product. Elias Woodwork will not be liable for any costs incurred by the customer for finishing, removal, installation, travel, or labor of any kind, nor any other product used with our products. This warranty covers only the replacement of our product as ordered by the customer, and the shipping charges to and from Elias Woodwork.

Due to the natural expansion and contraction of wood, any product with a laminated panel over 24” wide will carry no warranty.  This includes but is not limited to raised panel doors and drawer fronts.

Elias Woodwork will void warranty if an “unfinished or raw” wood product is not paint sealed properly within a reasonable amount of time after receiving, as we cannot be responsible for the conditions affecting the product in an unprotected state.

Over time during the normal use of doors and drawer fronts with a colored lacquer (painted) finish, a non structural hairline crack in the finish may appear on the joints of the doors / drawer fronts.  This type of crack in no way jeopardizes the structural soundness of the product, it is merely an aesthetic characteristic which is considered normal in a colored lacquer finish and is not covered by warranty.

Elias Woodwork guarantees their Rigid Thermofoil and Polyester doors and accessories against yellowing, delamination or any apparent hidden defect that might affect their quality or cause premature deterioration for a period of five years from date of shipment.  This guarantee does not apply to any deterioration of the product resulting from normal wear or when damages are caused by:

• Improper installation or exposure to the elements
• Any alteration, modification or transformation of the product
• Exposure to temperatures above 85° C (185° F)

Remakes / Replacement Products

If Elias Woodwork makes a mistake on your order, or if freight damage has occurred, we will replace the products on our Priority Plus service level at no charge. These products will be shipped by the standard Ground service. It can be upgraded to Air service at your request. With this request, you will be required to cover the cost difference between the Ground and Air service. Please email photos and a complete description of the issue so we can complete the warranty process as quickly as possible. 

Freight Damage Claims

Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection to be performed by the freight carrier. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside. 

If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact an Elias Woodwork Customer Service Specialist within 24 hours. All packaging, product, and the waybill must be kept on hand until the claim is approved. Elias Woodwork will contact the freight company to inquire if a claim can still be made. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have the Elias Woodwork Sales Order number or Invoice Number, the waybill, photos and any other information available to allow for a quick and proper claim.

Delivery Receipt damages