Warranty
GENERAL PRODUCT LIMITED WARRANTY & DISCLAIMER
Elias Woodworking & Manufacturing Ltd. (Elias Woodwork) warrants that our products will be free from defects in workmanship and materials from the date of invoice, according to the time periods listed below by product:
- Finished Solid or Plywood Panel Five-Piece Wood Cabinet Doors, Drawer Fronts, Molding: 1 year
- Solid Wood Slab Cabinet Doors, Drawer Fronts: 1 year
- Unfinished* Solid or Plywood Panel Five-Piece Wood Cabinet Doors, Drawer Fronts, Molding: 1 year
- Precision Series and Plywood Slab Cabinet Doors: 1 year
- Wood Sheet Goods, Cabinet Parts used in cabinet refacing: 1 year
- Assembled or Unassembled Solid Wood Drawer Boxes: 1 year
- Assembled Plywood Drawer Boxes: 1 year
- Unassembled** Plywood Drawer Boxes: 1 year
- AOS** (Assembled on Site) Cabinets, Including Hardware: same as doors on cabinets
- Factory Assembled Cabinets: 1 year
- Hardware: equivalent to our supplier’s warranty
- One-Piece RTF (Rigid Thermofoil) Cabinet Doors, Drawer Fronts, Molding: 12 years
- Five-Piece RTF Cabinet Doors, Drawer Fronts: 12 years
- RTF or Vinyl Sheet Goods, Cabinet Parts used in cabinet refacing: 12 years
- Five-Piece Laminate Cabinet Doors, Drawer Fronts, Molding: 12 years
- HPL (High Pressure Laminate) Sheet Goods, Cabinet Parts used in cabinet refacing: 12 years
This warranty covers only the replacement of the product as ordered by the customer and the shipping charges to and from Elias Woodwork. In no case shall the liability exceed the purchase price of the original products purchased. Elias Woodwork does not cover the costs incurred by the customer for finishing, removal, installation, travel or labor of any kind, nor any other product used with our product. Replacement products are warranted for the remainder of the original warranty period.
This warranty does not cover defects caused by the physical abuse to (including exposure to temperatures above 85º C (185ºF) or misuse of the product or operation of the product in a manner contrary to the products intended use. This warranty does not cover defects caused by modification or alteration of finished products. Consideration will be given to warranty on products sold as Assemble-On-Site (AOS) or other unassembled at the discretion of Elias Woodwork management. A good working knowledge of cabinetry and woodworking is expected when **unassembled or **AOS products are ordered. Any damage to the product during assembly of the product is not considered a defect in workmanship by Elias Woodwork.
This warranty does not cover normal wear and tear. Elias Woodwork will not be liable for any damages caused by improper handling, storage (including exposure to the elements) or installation of our products.
Due to the natural expansion and contraction of wood, any product over 24” with a solid wood laminated panel will carry no warranty. This includes, but is not limited to raised panel doors and drawer fronts. Elias Woodwork does not consider natural characteristics in wood to be defects. Furthermore, due to these natural characteristics, Elias Woodwork will consider this warranty null and void on all *unfinished wood products not sealed properly within a reasonable amount of time (approximately two weeks) after receiving as unfinished wood products are vulnerable to warping or discoloring if left in an unprotected state. Elias Woodwork will not warrant any defects on unfinished products that could have been prevented by the customer with proper surface preparation before finishing. Please see the Pre-finishing Information section of our catalogue and website for details regarding the steps required to finish your product. Unfinished and primed-only products do not arrive ready for stain or paint, some sanding or prep work will be required due to the effects of transporting unfinished products.
Any wood grade ordered that includes the label of RUSTIC is subject to ‘designer standards’; and as such, each order is considered a unique composition. This means some items may include some imperfections that are considered to add to the overall rustic appearance of the product. Features that may be considered undesirable in select grades, are often included in our definition of rustic. Therefore, warranty replacement requests due to items rejected due to ‘undesirability’ will not be honored. Please be assured that none of these rustic characteristics will affect the integrity of our product’s structure.
Over time, during the normal use of five-piece doors and drawer fronts, a non-structural hairline crack in the finish may appear on the joints of the doors or drawer fronts. This type of crack in no way jeopardizes the structural soundness of the product; it is merely an aesthetic characteristic which is considered normal and is not covered by warranty. These hairline cracks may be more or less visible depending on the finish type applied. Furthermore, any miter-joint cabinet door or drawer front utilizing the ‘mortise and tenon’ assembly method will void all warranty if painted. For best results, painted miter-joint cabinet doors should be ordered with the ‘screw and dowel’ assembly method. Please refer to the Miter Door section in our catalogue or website for more information.
To benefit from this warranty, please contact our office and have ready: documented photos of the product and your proof of purchase (invoice and/or sales order). Elias Woodwork will then choose to replace, repair or credit any products as covered by this warranty. If the identical product(s) are no longer available, Elias Woodwork reserves the right to substitute them with materials of comparable quality without being obliged to replace all of the products on the same order if only one or some of them are defective under this warranty.
Any express warranty not provided herein is hereby excluded and disclaimed. Elias Woodwork has made an earnest effort to describe and illustrate the products in our catalogue, in our sample kits and on our website as accurately as possible, however, these are for the sole purpose of identification and does not express or imply a warranty that the products are fit for a particular purpose or be exactly as described.
Each product line has specific cleaning, care and handling instructions; be careful to follow all recommended methods in order to keep your products looking their best. Using anything other than the recommended cleaning products or methods will void your products warranty. For best results follow the instructions on the Product Care & Handling instruction sheet included with your shipment. This information sheet can also be downloaded from our website under the ‘About’ section.
WARPING | BOWING | TWISTING
WARPING:
The warping tolerance for all products up to 15” wide or up to 48” tall is 1/8” or 3.2mm. The warping tolerance for doors up to 24” wide or up to 60” tall is 1/4” or 6.4 mm. For doors exceeding 24” in width or 60” in height will carry no warranty for warping. For all five-piece wood solid or plywood panel doors, it is recommended (and our standard) to add a center rail for all doors wider than 24” or taller than 48”, to reduce potential warping but does not add warranty coverage when included. Solid slab doors exceeding 10” in width, must have battens installed in order to prevent warping. Failure to attach battens upon receipt will void product warranty for warping.
TWISTING:
The twist tolerance for all products measured up to 48” with the grain is 1/8” or 3.2mm. The twist tolerance is 3/16” or 4.8mm for all products up to 60” in height. All products exceeding 60” will not carry warranty for twisting.
BOWING:
Wood Products | Any doors that are ordered taller than 48” without a center rail will have no warranty against bowing. (Bowing refers to the swelling of a wood component as a result of extreme moisture absorption.) Mitered cabinet doors and drawer fronts have no warranty against bowing from the absorption of excess moisture due to the nature of their assembly. Our screw-and-dowel miter assembly method, though it has visible plugs, is recommended for areas with extreme dry or humid conditions to best protect against bowing.
RTF Products | Any doors up to 24” in height have a maximum bow tolerance of 1/16” or 1.6mm; for doors from 24”-48” in height, 1/8” or 3.2mm, for doors 48”-72” in height, ¼” or 6.4mm and all doors over 72” are not warranted for bowing.
TOLERANCES
SIZE:
Our size tolerance on all products is +/- 1/32” or 1mm in height or width. Additionally, all drawer boxes have a +/- 1/8” or 3mm tolerance for depth.
COLOR:
Please review the Wood Grades section of our catalogue or website prior to ordering to understand the different options available and their recommended finishes. To maintain wood color consistency within a project, it is recommended to order all products at the same time. If it is not possible, please make a note on your add-on order that you are concerned about color consistency between two separate orders and where a custom sample has been provided, please send a sample of the original project to help ensure color consistency. However, understanding the nature of natural wood products including changes to color as the product ages, we cannot warrant matching wood grain color, wood grain patterns and finished colors from order to the next.
WOOD MOLDING
Elias Woodwork is proud to offer the capability to produce more than 3000 different profiles for wood molding as we are a mill-run facility, with stocked lumber in various widths and lengths. In order to achieve the best yields from the lifts of lumber we purchase, you will find that the molding may have up to 3” cracks on the ends, and this is reflected in the lineal foot price. We do not warranty molding with cracks on the ends less than 3” long.
We do not offer cut-to-size molding or molding only in standard lengths, so please ensure you specify on your order what lengths of useable material is required. For example, if you require a full 8’ length, please make sure to order a 10’ long piece, keeping in mind that lifts of lumber are typically sold in even-foot lengths.
OVERAGES:
Small quantity mill-runs for less than 100’ are subject to overages, of which all extra footage run will be included in your invoice. For example, if two 10-foot lengths are ordered for a total of 20 feet, but the only material available is 8 feet long, three 8-foot lengths or 24 total feet will be provided, resulting in a 17% overage. The quantity of 24 feet will be included on your invoice.
Large quantity mill-runs can expect overages of up to 15%; and the total quantity will be included on your invoice.
WARPING or BOWING:
Depending on your profile ordered, some bowing may be expected. Please make allowance in your install of wide moldings for both bowing and warping. Contact your CSR for assistance.
REMAKES / REPLACMENT PRODUCTS
WARRANTY AND CUSOMTER CARE ISSUES ONE WEEK AFTER DELIVERY
- Document the item with a photo. All photos should be clear and focused on the area of concern. We may request additional photos where criteria is not met.
- Scratches & Dents or Cracks – take your photo from an angle that shows the problem clearly.
- Open joints – frequently happens due to environmental causes – please refer to our warranty and specific product handling information on our website for more information regarding the environment in which our products are installed. Please include in your request for replacement the relative humidity of the home.
- Warped – lay the item on a flat surface and take your photo from either end. Please refer to our warranty information on our website or in our catalog for more information regarding tolerances in warping due to size.
- Wood grain or discolorations – please refer to the Wood Grade section of our website or catalogue. If the product you received does not match the description there or on the back of the sample you received, please send a photo to your CSR with an explanation.
- Problem with the Finish – take a clear and focused photo of the problem and send to your CSR. They may refer you to the handout that was included with your shipment regarding care of your product or to the Product Care & Handling page on our website.
- Hardware issues – take a photo or video showing the problem.
- Find the original PO or Elias sales order number or invoice number and circle or highlight the line item from that document.
- Report to your CSR. Include as many other relevant details as possible.
- We may request that the product be returned to us for further evaluation, testing or employee training.
- In order to proceed as quickly as possible, an estimate form will be sent to you upon receiving the request, please confirm the details and return. The order may or may not show a cost at this time while the request is being reviewed by the warranty team. If you do not wish to proceed with the replacement prior to request approval, please let your CSR know.