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ORDERING Information

Office Hours:

Our office hours are 8:00 a.m. to 4:30 p.m. Central Time, Monday to Friday. During these hours you can expect the phone to be answered by a human being. Orders, quotes, and miscellaneous can be sent by fax or email 24 hours a day, 7 days a week.

Customer Service Contact Information:

1-800-665-0623

Your Customer Service Team

Ordering:

Orders may be placed by phone, fax, mail and email. Order forms can be downloaded by clicking on one of the following links:Form

Note: You must have the latest version of Adobe Reader to open and fill out these forms.
Download Adobe Reader Here

After submitting the form you should see a new email pop up with your filled out form attached. If that does not happen, please print and send the form instead.

If you are using Google Chrome or a Mac, you will need to right click on the form link you want and choose “Save Target As”, then save to your computer. Use only Adobe Acrobat Reader to open and use fillable form. If not, your form may not submit or be fillable. It is recommended you print a copy before submitting.

Our ordering contact information is as follows:

  • Toll Free: 1-800-665-0623
  • Local: 1-204-325-9962
  • Fax: 1-204-325-5617
  • Email
  • Mail: Box 1659, Winkler Manitoba Canada, R6W 4B5
  • Shipping: 275 Badger Ave, Winkler Manitoba Canada, R6W 4B5

Quotes:

When a project needs specific pricing, request a quote to ensure accurate numbers for your job. In the woodworking industry, many projects can call for non-standard items that we don't show in our catalog but are needed in order to quote or complete a project. Please phone, email or fax all information and dimensions of such items as completely as possible so that an Elias Woodwork Customer Service Representative may provide you with an accurate quote as promptly as possible.

Payment Policy:

Elias Woodwork requires all orders to be prepaid with your VISA or MASTERCARD until credit terms have been established. If you would like to apply for credit, please CreditCardcontact our credit department and ask to have a credit application forwarded to you.

Credit Cards:

Elias Woodwork is committed to maintaining the accuracy, confidentiality and security of your credit card information. Procedures are in place to ensure that only the necessary staff will see and have access to your information. All transactions will be handled in appropriate currency, so exchange rates will not be an issue. For more information, please contact your Customer Service Specialist.

Changes:

Within hours of receiving your order confirmation, we put your order into production. Occasionally it happens that after you have sent your confirmation back, you need to make changes to your order. Changes cannot be made after we receive your approved confirmation, you will need to re-order the items.

Remakes / Replacement Products:

If Elias Woodwork makes a mistake on your order, or if freight damage has occurred, we will replace the products on our Priority Plus service level at no charge. These products will be shipped by the standard Ground service. It can be upgraded to Air service at your request. With this request, you will be required to cover the cost difference between the Ground and Air service. Please email photos and a complete description of the issue so we can complete the warranty process as quickly as possible.

Custom Products:

custom products

From custom table legs to custom radius cabinet doors, Elias Woodwork is equipped to produce whatever product you need to complete that next project. Elias Woodwork has grown over the years by helping our customers satisfy their customers with the final product they were expecting and for a reasonable price.

Elias Woodwork is equipped with a wide variety of state of the art equipment and skilled crafts people, which means we are able to produce many items not shown in this catalog. We can usually manufacture the item to the specs that you supply; simply send us a drawing or a description! We regularly manufacture custom parts for many different industries, from Residential Kitchens to Commercial Millwork to Recreational Vehicles and more!

New Products:

Elias Woodwork is constantly adding new products to our extensive product selection. Many new miter frame profiles, panel profiles, outside edge profiles, applied molding profiles and molding / millwork profiles are consistently being designed and produced. If New productsyou need something which you do not see in our catalog, please contact your Customer Service Specialist for information on new products and profiles. You may also physically send us a drawing or template as well as fax or email any drawings and we will advise if we already have the product, or something similar.

Samples:

samples

Samples of all our products are available upon request. Sample doors are eligible for a 20% sample discount on top of your current discount price. Sample doors will come with identification labels on the back that lists the door details (outside edge, panel profile, etc.) for ease of selling and ordering. Orders for display kitchens or show room displays may be ordered as you would any other order, just let us know that it is a sample for an upcoming project or your showroom. For cabinet door samples we currently stock certain doors and can ship these out in a timely fashion. Please see Sales Sample Kit page for a list of stocked sample doors and sample kit options. Any other style and wood type is available; it would need manufacturing time prior to shipping. For all other samples including molding, drawer boxes, etc., please call your Customer Service Specialist.

Confirmations:

The Purpose:
To ensure that all information regarding wood species and grade, profiles, sizes, finish, customer information and ship date are correct and/or acceptable to the customer. Every order sent to Elias Woodwork will have a confirmation sent back to the customer to verify that we understand what you want. Production will not begin until a signed confirmation is received unless otherwise arranged.

How to Use / Read:
Order confirmations can be sent via email or fax, so please let us know what is more convenient for you. Once received, please carefully read the instructions on the order confirmation. Check all information including all the product details, finish, quantities and sizes, as well as your shipping address and any special delivery requirements.

The scheduled ship date shown will only take effect when the confirmation has been received by Elias Woodwork. The ship date shown on the confirmation is only valid if you confirm the order by the date and time specified, usually the morning of the following business day.

If your customers require faster lead times, don't forget that you can change your ship date by taking advantage of our rush service levels.

Expedited Production – The Service Matrix:

Elias Woodwork strives to provide quick order lead times on all products in an effort to help your business run smoothly. However, there are situations where you may need a few parts, or even an entire order quicker than usual. This is where the Elias Woodwork Service Matrix can help. Our Scheduling Team can provide quotes for lead times as little as 1 day, depending on the product. While this expedited production service does cost more, it can be well worth it to complete your job on time. We will quote all upcharges ahead of time so you can make a quick, informed decision. Most orders will be quoted with four production time options, including Economy, Optimum Advantage, Priority Plus and Urgent Express. Quoted lead times begin when all order details are clear and the order confirmation has been received.

The Service Matrix refers only to production lead times. Expedited shipping such as Next Day Air is available, but it must be specifically requested. We can also provide freight quotes as requested. See our Freight page for more information.