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Freight

Within Canada:

Small orders will generally be shipped by either Purolator or UPS. Larger orders will generally be shipped by one of a number of different LTL carriers. Elias will carefully choose the freight provider for you, basing the decision on past performance of the carrier and also considering your location. If you have a preferred carrier please let an Elias Customer Service Specialist know prior to shipping.

 

Within USA:

Small orders will generally be shipped by UPS. Larger orders will generally be shipped by one of a number of different LTL carriers. Elias will carefully choose the freight provider for you, basing the decision on past performance of the carrier and also on your location. If you have a preferred carrier please let an Elias Customer Service Specialist know prior to shipping.

 

Freight Costs:

FREE shipping is offered for each shipment that qualifies for prepaid freight. If the order does not qualify for prepaid freight, the order will be shipped out prepaid and the freight charge will be added to the Elias invoice. This procedure allows you to take advantage of Elias Woodwork's bulk rates and prevents having to set up accounts at various freight companies. Note: Elias Woodwork reserves the right to charge any Accessorial freight charges by the freight company to your account at a later date.

Prepaid Freight: To qualify for prepaid freight your order must include a minimum of 30 five piece wood cabinet doors.

Note: Some exceptions may apply. Speak to a Customer Service Specialist.

 

Accessorial Charges:

Accessorial charges are extra fees attached to transportation services for duties beyond simply shipping goods from point A to point B. Examples of services and approximate costs are listed below. These examples are only a few of the charges that can occur but they reflect the ones most applicable to our industry. The fees listed will vary between different LTL carriers. If your order qualifies for our $25.00 flat fee shipping, these accessorial charges are not included in the flat rate shipping cost. Elias Woodwork does not discourage the use of the services, but want you to be aware of any additional costs association with shipping. Please ask your Customer Service Specialist to obtain rates for you prior to your order leaving Elias Woodwork. If your shipment requires a carrier offered service while in transit Elias Woodwork reserves the right to pass on the charge to you as the fee is realized. The following are average prices charged by LTL carriers:

  • Call before delivery: $5 - $25
  • Power lift-gate: $75 – $125
  • Residential delivery: $75 - $125
  • Re-delivery of freight: $100 - $150
  • Break down skid at delivery: $145

 

Packaging

No Damange

Elias Woodwork packages its product to ensure its arrival to your location free of damage. It is important to inform an Elias Woodwork Customer Service Specialist if you do not have forklift availability. This will determine packaging techniques used for your product so that you are able to receive the product efficiently and it will remain damage free. Most packaging required to ensure the safety of your product is done FREE of CHARGE.

 

Freight Damage Claims

Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection to be performed by the freight carrier. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside.

If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact an Elias Woodwork Customer Service Specialist within 24 hours. All packaging, product, and the waybill must be kept on hand until the claim is approved. Elias Woodwork will contact the freight company to inquire if a claim can still be made. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have the Elias Woodwork Sales Order number or Invoice Number, the waybill, photos and any other information available to allow for a quick and proper claim.