Within Canada: Small orders will generally be shipped by either Purolator or DHL. Large orders, that require a common carrier, will generally be shipped by either TST Porter, TransX, Canadian Freightways or Gardewine, depending on location. Within USA: Small orders will generally be shipped by either UPS, Purolator or Fedex, depending on time restraints. Large orders, that require a common carrier, will generally be shipped by Reimer Express, Con-way (CCX / CWX / CSX) or TST Porter (Estes Express).
Freight Costs: Free Shipping
A flat rate service fee of $25 will be billed to each shipment that qualifies for prepaid freight. If the order does not qualify for prepaid freight, the order will be shipped out prepaid and the freight charge will be added to the invoice. This procedure allows each customer to take advantage of Elias Woodwork’s bulk rates and prevents having to set up accounts at various freight companies.
PREPAID FREIGHT: To qualify for prepaid freight your order must include a minimum of 30 five piece cabinet doors or the shipment
totaling $1800.00, (before taxes and packaging charges).
Note: There are products and orders that do not qualify to the above standards.
Elias Woodwork packages it’s product to ensure it’s arrival to your door free of damage. We offer various methods to adapt to several situations. It is important to inform an Elias Woodwork Customer Service Representative whether or not you have forklift availability. This will determine packaging techniques used for your product so that you are able to receive the product efficiently and it will remain damage free. Most packaging required to ensure the safety of your product is done FREE of CHARGE.
Freight Damage Claims
Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection be done. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside.
If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact an Elias Woodwork Customer Service Representative immediately. All packaging, product, and the waybill must be kept on hand until the claim is approved. Elias Woodwork will contact the freight company and process the damage claim. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have the Elias Woodwork Workorder or Invoice Number, the waybill and any other information available to allow for a quick and proper claim.